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FAQ

Fast and secure delivery:

All printing and shipping are handled by The Print Space in London. All prints will be shipped from the UK studios. 

 

Shipping:

Standard flat rate shipping is free of charge. Typically taking 7-15 business days depending on your location.

 

*NOTE* Peak to Prairies is NOT responsible for any local tax duties.

Prints are shipped in a reinforced tube or crumble proof packaging to prevent damage. 

 

Delivery:

Orders are shipped out within 72 hours of purchase typically taking 7-15 business days to deliver, Depending on your location.

Contact me at Peaktoprairies@gmail.com if your print has not arrived and I will make sure it gets to you.

 

Sustainability Measures and Carbon Neutral Print Process:

The Print Space is the UK’s only Fine Art & Photo printing service that is completely carbon neutral.  The materials they use to produce your orders have been carefully selected to reduce our impact on the environment whilst still ensuring your orders get to you in perfect condition. You can read more about this here.

  • Sustainably sourced Inkjet papers
  • Recyclable packaging envelopes
  • Recyclable cardboard stiffeners
  • Paper tape made from 100% recycled fibres
  • Biodegradable bubble wrap
  • 100% recycled polypropylene corner protectors
  • Recyclable bio-polyethylene frame protection

I use Hahnemuhle paper for all my Fine Art prints.

 

100% Satisfaction guaranteed. Contact me at Peaktoprairies@gmail.com with a photo attached showing damage or concern. Print and Certificate will need to be destroyed and recycled and then a new print will be shipped.

 

Sizing:

Please refer to the sizing guide here for information on your print sizes.

 

Secure Payment:

Payments are made via PayPal and Shopify hosted Credit Card payments.

Secure 256-bit encryption service and provide 100% safe and secure transactions.

 

Exchanges and Returns:

Thank you for considering / purchasing one of my Fine Art prints. I am confident that it will be a statement piece in your home and sure to strike up conversation.

Due to the nature of releasing Limited-edition print sets, Straight Refunds will not be accepted.

I will entertain exchanges within 15 days of delivery, with a print of similar value. You will need to cover the cost of shipping the original back to me and for the new one to be sent to you.

 

In the rare event that your print arrives damaged, I will gladly replace it free of charge.

 

I will cover 100% of the cost to send you a new copy of the Fine Art print

For this to happen, send an email to Peaktoprairies@gmail.com with photo/video proof of damage as well as photo proof the original has been destroyed and recycled with the certificate.

 

Certificates of Authenticity & Edition:

My entire print collection is a Limited-Edition set. Each Photo has a limited quality for each size. Once they sell out, they will never be available again.

Each print comes with a Certificate of Authenticity

It will include the name of the image, edition number, production date, certificate number and a hologram patch that is matched on the print and certificate.

 

If you have further questions, please email me at Peaktoprairies@gmail.com